Reset of a Hikvision or Safire product
Product activation by customer
For several years now products do not have a standard user name and password set by the manufacturer. This is done for security. Hikvision and Safire products are delivered "Inactive" and must be activated by the customer with the free SADP tool. With the SADP tool the specific data for your own network must be entered (such as a free IP address) and your own password must be set. After that the product becomes "Active". A product is never sent activated by us.
Reset procedure
For safety reasons it is not possible to reset a product from Hikvision and Safire with for example a (hardware) reset button or combination of buttons. If the password has been forgotten the product can only be completely reset via a specific procedure via the manufacturer. The most common procedure is to export an XML file from the camera and send this file by email to our Servicedesk. We forward this file to the supplier and receive an import XML file back. We then forward this file to the customer. The product may not be switched off after exporting the XML file before the import file has been reloaded.
Cost
With many suppliers the reset procedure is a paid service. Unfortunately we also need to charge the cost of the reset to our customers. In order to avoid unnecessary costs it is therefore important to enter the desired password correctly when activating the camera and not to forget it.